C&P Service Management Application

Purpose is to digitize and increase efficiency in managing cleaning operator to customer booking services. The app will be used by manager to assign operators, create a new customer booking order, and follow up with customers feedback. The system is accessible through website and mobile.


My role

UX UI Product designer

Software

Figma

Team

1 Project Manager

1 UX UI designer

1 Mobile Developer

1 Website developer

Project length

± 7 weeks (overall)

Client

C&P Cleaning Service Company

Process

Our client goal is to digitize their service management system.
Based on the client information and to understand their manager task, I started off with creating user journey, which I extended into service blueprint to define functions and information that take place in each task stages.
I consulted each process to my project manager.

Web app

  • View service order

  • Assign operator

  • Add new operator

  • Create a new service order

A dashboard that support functions such as:

Mobile App

Emphasizing design based in calendar mode with functions as:

  • View service order

  • Assign operator

Service order

This function page allows user to assign operators to service order, view order detail, and create a new order.

Operator function

This function page allows users to create a new operator profile, and view their records and customer reviews.

Reflection

  • Project outcome: The end product aligns with the client’s goals.

  • Challenges: Due to time constraints and limited interaction with the intended user group, testing primarily focused on functionality. This impacted my efficiency, particularly in determining dashboard content.

  • Lesson learned: For internal-use products, proactively involve the target users in testing to enhance decision-making during development.